Why Manufacturer Connect is the Visibility and Intelligence Tool You’ve Been Missing
When your brand is on the equipment, every service interaction is a reflection of your reputation. Whether it’s a fryer in a national fast-casual chain or a refrigeration unit in a hospital kitchen, manufacturers like you need to know exactly how your products are performing, how quickly issues are being resolved, and where things stand at any given moment.
That’s where Manufacturer Connect comes in.
This purpose-built platform gives you real-time access to our service activity, inventory levels, and key performance data across the country. From warranty claims to part availability and service trends, Manufacturer Connect helps you stay informed, proactive, and in control — all from one centralized dashboard.
Here’s what sets it apart.
1. Nationwide Service Visibility, in Real Time
When your equipment under warranty needs service, delays and blind spots can damage more than just uptime — they can impact your brand. Manufacturer Connect gives you clear, real-time visibility into every warranty service order we handle on your behalf, coast-to-coast.
You’ll be able to:
- Monitor active and completed warranty claims
- Track service order status across all regions and customer sites
- Access detailed notes, timestamps, and technician updates
This level of visibility means fewer surprises, faster decision-making, and better alignment with your internal teams. Whether you’re working with customer support, product development, or warranty operations, you’ll know exactly what’s happening in the field — and why.
2. Real-Time Inventory Intelligence
Parts availability is one of the biggest drivers of service efficiency — and customer satisfaction. When a service call is held up waiting for a replacement part, everyone feels the impact.
Manufacturer Connect solves this by giving you real-time insight into where your parts are stocked across our nationwide network of over 40 service companies and 140+ locations.
With this tool, you can:
- See exactly which branches have your parts on hand, and in what quantities
- Search by part number or region to find what’s available, where
- Help your internal and distribution teams make faster, data-driven decisions
You’ll no longer have to rely on guesswork or email chains to find out if a part is available. Instead, you can help ensure your customers are getting faster, more reliable service — with fewer delays and better outcomes.
3. Actionable Service & Performance Metrics
It’s one thing to know what’s happening — it’s another to use that insight to improve. Manufacturer Connect equips you with detailed performance and accounting metrics that help you track trends, spot issues early, and make smarter strategic decisions.
The platform gives you access to:
- Warranty service order trends, sortable by equipment type, region, or timeframe
- Service call durations, first-time fix rates, and repeat service data
- Invoice-level detail, connected to the associated service orders for full transparency
With this data in hand, you can identify patterns in service demand, monitor how your equipment is performing in the field, and support continuous improvement across your service strategy. And because all invoice and service order data is connected, it’s easy to reconcile costs, track warranty spend, and share accurate reporting across departments.
Why It Matters
In today’s service environment, visibility is power. When you have a clear view of what’s happening with your equipment — in real time, across your entire customer base — you can protect your brand, respond faster, and make smarter decisions.
Manufacturer Connect puts that power in your hands.
By combining nationwide service tracking, real-time parts intelligence, and actionable performance metrics, this tool helps manufacturers like you:
- Build stronger customer relationships
- Improve field service outcomes
- Streamline warranty operations
- Drive product and service improvements
If you’re ready to move beyond spreadsheets and guesswork — and start making service decisions with confidence — Manufacturer Connect is built for you.
Ready to Learn More?
Get in touch today to schedule a demo and see how Manufacturer Connect can support your equipment repair strategy.
